Organise Meetings

Manage meetings

Plan or review administration systems

Manage business document design and development

Develop a media plan

Create mass print media advertisements

Evaluate and recommend advertising media options

Develop and advertising strategy and brief

Develop an advertising campaign

Conduct customer contact

Prepare for work in a customer contact environment

Provide sales solutions to customers

Survey stakeholders to gather and record information

Apply basic communication skills

Communicate in the workplace

Process customer complaints

Make a presentation

Apply critical thinking techniques

Originate and develop concepts

Deliver a service to customers

Deliver and monitor a service to customers

Coordinate implementation of customer service strategies

Address customer needs

Manage quality customer service

Work effectively with diversity

Manage diversity in the workplace

Maintain financial records

Prepare financial reports

Report on financial activity

Manage budgets and financial plans

Manage finances

Recruit select and induct staff

Support the recruitment selection and induction of staff

Manage recruitment selection and induction processes

Manage human resources strategic planning

Work effectively in a business environment

Handle mail

Promote innovation in a team

Manage organisational change

Design databases

Establish and maintain a workgroup computer network

Maintain business technology

Operate a personal computer

Produce simple word processed documents

Create and use spreadsheets

Communicate electronically

Create and use databases

Create electronic presentations

Design and produce text documents

Produce spreadsheets

Conduct online transactions

Design and produce business documents

Develop keyboarding speed and accuracy

Produce desktop published documents

Design and develop complex text documents

Design and use complex spreadsheets

Produce complex desktop published documents

Develop teams and individuals

Develop a workplace learning environment

Show leadership in the workplace

Implement operational plan

Implement continuous improvement

Provide personal leadership

Mange people performance

Manage operational plan

Facilitate continuous improvement

Provide leadership across the organisation

Manage environmental management systems

Contribute to organisational development

Develop and implement strategic plans

Develop and implement a business plan

Profile the market

Analyse consumer behaviour for specific markets

Conduct market research

Promote products and services

Establish and evaluate marketing opportunities

Establish and adjust the marketing mix

Plan marketing research

Implement and monitor marketing activities

Conduct a marketing audit

Manage the marketing process

Manage market research

Develop organisational marketing objectives

Develop a marketing plan

Participate in OHS process

Participate effectively in OHS communication and consultative processes

Contribute to OHS hazard identification and risk assessment

Contribute to OHS hazard control

Monitor a safe workplace

Ensure a safe workplace

Manage project quality

Manage projects

Undertake Project Work

Recommend products and services

Develop product knowledge

Establish networks

Build client relationships and business networks

Analyse and present research information

Identify Risk and apply risk management processes

Manage Risk

Identify sales prospects

Present a sales solution

Secure prospect commitment

Identify and plan sales prospects

Present secure and support sales solutions

Develop a sales plan

Lead and manage a sales team

Investigate micro business opportunities

Plan small business finances

Participate in environmentally sustainable work practices

Implement and monitor sustainable work practices

Develop a workplace policy and procedures for sustainability

Contribute to health and safety of self and others

Apply knowledge of WHS legislation in the workplace

Participate in WHS hazard identification, risk assessment and risk control

Participate effectively in WHS communication and consultation processes

Implement and monitor WHS policies procedures and programs to meet legislative reqs

Ensure a safe workplace

Organise and complete daily work activities

Work effectively with others

Use business technology

Organise personal work priorities and development

Establish effective workplace relationships

Promote team effectiveness

Develop work priorities

Manage personal work priorities and professional development

Ensure team effectiveness

Write simple documents

Write complex documents

Write persuasive copy