Organise Meetings

Plan and implement administration systems

Develop a media plan

Create mass print media advertisements

Process customer complaints

Manage quality customer service

Manage diversity in the workplace

Maintain financial records

Report on financial activity

Manage human resources strategic planning

Work effectively in a business environment

Handle mail

Lead and manage organisational change

Develop keyboard skills

Produce simple word processed documents

Create and use spreadsheets

Create electronic presentations

Design and produce business documents

Develop keyboarding speed and accuracy

Develop teams and individuals

Implement continuous improvement

Develop and implement a business plan

Establish and evaluate marketing opportunities

Develop organisational marketing objectives

Develop a marketing plan

Undertake Project Work

Recommend products and services

Analyse and present research information

Identify risk and apply risk management processes

Manage risk

Lead and manage a sales team

Investigate micro business opportunities

Plan small business finances

Contribute to health and safety of self and others

Apply knowledge of WHS legislation in the workplace

Implement and monitor WHS policies, procedures and programs to meet legislative reqs

Ensure a safe workplace

Organise and complete daily work activities

Work effectively with others

Use business technology

Organise personal work priorities and development

Lead team effectiveness

Manage personal work priorities and professional development

Lead and manage team effectiveness

Write simple documents

Write complex documents

Write persuasive copy

Manage meetings

Manage business document design and development

Develop an advertising campaign

Conduct customer engagement

Prepare for work in a customer engagement environment

Survey stakeholders to gather and record information

Apply basic communication skills

Communicate in the workplace

Make a presentation

Apply critical thinking techniques

Deliver a service to customers

Deliver and monitor a service to customers

Coordinate implementation of customer service strategies

Address customer needs

Work effectively with diversity

Prepare financial reports

Manage budgets and financial plans

Manage finances

Support the recruitment selection and induction of staff

Manage recruitment selection and induction processes

Promote innovation in a team environment

Design databases

Establish and maintain a workgroup computer network

Maintain business technology

Operate a personal computer

Communicate electronically

Design and develop complex text documents

Design and use complex spreadsheets

Produce complex desktop published documents

Create and use databases

Design and produce text documents

Produce spreadsheets

Conduct online transactions

Produce desktop published documents

Develop a workplace learning environment

Show leadership in the workplace

Implement operational plan

Lead effective workplace relationships

Develop work priorities

Participate in environmentally sustainable work practices

Implement and monitor environmentally sustainable work practices

Develop workplace policy and procedures for sustainability

Participate in WHS hazard identification, risk assessment and risk control

Participate effectively in WHS communication and consultation processes

Identify and plan sales prospects

Present, secure and support sales solutions

Develop a sales plan

Develop product knowledge

Establish networks

Build client relationships and business networks

Profile the market

Analyse consumer behaviour for specific markets

Conduct market research

Promote products and services

Establish and adjust the marketing mix

Plan marketing research

Implement and monitor marketing activities

Conduct a marketing audit

Manage the marketing process

Manage market research

Manage operational plan

Develop and use emotional intelligence

Provide personal leadership

Develop and implement strategic plans

Provide leadership across the organisation

Lead and manage effective workplace relationships

Develop product and service knowledge for customer engagement operation

Implement and monitor environmentally sustainable work practices

Interpret market trends and developments

Participate in environmentally sustainable work practices

Manage Payroll

Articulate, present and debate ideas

Apply digital solutions to work processes

Apply marketing communication across a convergent industry

Develop and apply knowledge of marketing communication industry

Introduce cloud computing into business