Organise Meetings

Manage meetings

Plan and implement administration systems

Manage business document design and development

Develop a media plan

Create mass print media advertisements

Develop an advertising campaign

Apply basic communication skills

Communicate in the workplace

Process customer complaints

Make a presentation

Apply critical thinking techniques

Articulate, present and debate ideas

Conduct customer engagement

Prepare for work in a customer engagement environment

Provide sales solutions to customers

Develop product and service knowledge for customer engagement operation

Survey stakeholders to gather and record information

Deliver a service to customers

Deliver and monitor a service to customers

Coordinate implementation of customer service strategies

Address customer needs

Manage quality customer service

Work effectively with diversity

Manage diversity in the workplace

Investigate and design e-business solutions

Maintain financial records

Prepare financial reports

Report on financial activity

Manage budgets and financial plans

Manage Payroll

Manage finances

Support the recruitment selection and induction of staff

Manage recruitment selection and induction processes

Manage human resources strategic planning

Work effectively in a business environment

Handle mail

Promote innovation in a team environment

Lead and manage organisational change

Design databases

Establish and maintain a workgroup computer network

Maintain business technology

Operate a personal computer

Develop keyboard skills

Produce simple word processed documents

Create and use spreadsheets

Communicate electronically

Create and use databases

Create electronic presentations

Design and produce text documents

Produce spreadsheets

Conduct online transactions

Design and produce business documents

Develop keyboarding speed and accuracy

Produce desktop published documents

Design and develop complex text documents

Design and use complex spreadsheets

Produce complex desktop published documents

Lead effective workplace relationships

Lead team effectiveness

Develop and use emotional intelligence

Lead and manage effective workplace relationships

Plan skills development

Develop teams and individuals

Develop a workplace learning environment

Show leadership in the workplace

Implement operational plan

Implement continuous improvement

Provide personal leadership

Apply digital solutions to work processes

Manage operational plan

Provide leadership across the organisation

Develop and implement strategic plans

Develop and implement a business plan

Profile the market

Analyse consumer behaviour for specific markets

Conduct market research

Promote products and services

Apply marketing communication across a convergent industry

Develop and apply knowledge of marketing communication industry

Establish and evaluate marketing opportunities

Establish and adjust the marketing mix

Plan marketing research

Interpret market trends and developments

Implement and monitor marketing activities

Conduct a marketing audit

Manage the marketing process

Manage market research

Develop organisational marketing objectives

Develop a marketing plan

Undertake Project Work

Recommend products and services

Develop product knowledge

Establish networks

Build client relationships and business networks

Analyse and present research information

Identify risk and apply risk management processes

Manage risk

Identify and plan sales prospects

Present, secure and support sales solutions

Develop a sales plan

Lead and manage a sales team

Investigate micro business opportunities

Plan small business finances

Undertake small business planning

Introduce cloud computing into business

Participate in environmentally sustainable work practices

Participate in environmentally sustainable work practices

Implement and monitor environmentally sustainable work practices

Implement and monitor environmentally sustainable work practices

Develop workplace policy and procedures for sustainability

Contribute to health and safety of self and others

Apply knowledge of WHS legislation in the workplace

Participate in WHS hazard identification, risk assessment and risk control

Participate effectively in WHS communication and consultation processes

Implement and monitor WHS policies, procedures and programs to meet legislative reqs

Ensure a safe workplace

Manage personal stress in the workplace

Organise and complete daily work activities

Work effectively with others

Use business technology

Organise personal work priorities and development

Develop work priorities

Manage personal work priorities and professional development

Lead and manage team effectiveness

Write simple documents

Write complex documents

Write persuasive copy